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The information on this screen explains the basic features of Restek’s online catalog and answers some of the frequently asked questions about online ordering. If you need more help, contact:
Webmaster: webmaster@restek.com, or
Customer Service: 800-356-1688, ext. 3
Online ordering currently is only available to direct customers ordering inside the United States. Other customers please use this site to obtain a quote.
Use the Shopping Cart screen to modify or place your order. Add desired items, adjust quantities, then click Update.
Items can be added to your Shopping Cart in two ways:
) next to the desired item.Note that many supplier codes and competitors’ part numbers are also recognized as catalog numbers in searches and the Shopping Cart. This makes it easy to convert to Restek.
When you are ready to send your order, go to the Shopping Cart and click the “Place Order” button. Note that you must be logged in to do this. If you don’t have a login, you can create one in a matter of minutes.
You can use your Restek payment account, and we accept Visa, MasterCard, and American Express. You may also submit a Quote Request.
See “Frequently Asked Questions” below for information about updating or cancelling an order that has already been placed.
Your previous orders appear in a list showing their current status. Previously ordered items can be added directly to your Shopping Cart, for easy reordering.
By clicking the checkbox next to a product, you add it to your Wish List. Your Wish List can be viewed from the “Your Account” screen.
You can place items into your Shopping Cart directly from the Wishlist. This is another convenient way to access frequently ordered products. Or, use it as a holding area for those items you are not yet ready to purchase.
Use your Wish List for comparisons. It handily gathers together products that may be in different sections of the catalog, and allows you to enter your own notes with each item.
Do I have to log in?
To place orders, yes. Registration takes only a few minutes. Guest users can browse the full catalog, but must log in before they can make a purchase.
Will my discount be applied?
Yes. You will be charged the same prices online as when ordering by phone. If you require price confirmation via e-mail, mention it in the notes field of your order. You can also send a Quote Request.
Where is the “Place Order” button?
If your shopping cart does not show this button, use “Request a Quote.”
What if the item I need isn’t listed?
This usually happens with custom products. You can use the “Special Instructions” area, found at the end of the checkout process, to list additional items to be added to your order when it is processed. However, your Shopping Cart must contain at least one stock item. If you need assistance, please call Customer Service.
Can I order from outside the United States?
Currently we are only able to take online orders within the United States. Please refer to our list of international distributors to select a dealer in your area. You may send us a quote request, which we will forward to a suitable dealer.
How do I cancel or change an order?
Please call Customer Service for assistance. 800-356-1688, ext. 3
How do I contact Accounts Receivable?
You can e-mail your questions to ar@restek.com.
